Technical Support Representative

Full Time
  • Post Date: June 19, 2021
  • Apply Before: September 29, 2024
Job Description

Duties and Responsibilities:

• Provide real-time support to front line staff

• Enable front lines to make informed decisions in line with our business objectives

• First point of contact for customer escalations from all channels

• Complete all offline work as assigned within set targets

• Identify process and/or training gaps through daily interactions with front line

• Provide feedback in order to facilitate process improvements

• Take initiative to support continual improvement

• Key feedback channel for customer, market, system and service issues

• Interacts with other Eastlink departments to resolve customer issues quickly and with 1st call resolution



• 1-2 years’ experience providing technical related support in a service-related organization

• Customer Service Focused

• Time Management Skills

• Strong Communications skill, both written and oral

• Flexible / Adaptable •

• Post-Secondary education in an IT related field would be considered an asset