Job Description
Duties and Responsibilities:
• Provide real-time support to front line staff
• Enable front lines to make informed decisions in line with our business objectives
• First point of contact for customer escalations from all channels
• Complete all offline work as assigned within set targets
• Identify process and/or training gaps through daily interactions with front line
• Provide feedback in order to facilitate process improvements
• Take initiative to support continual improvement
• Key feedback channel for customer, market, system and service issues
• Interacts with other Eastlink departments to resolve customer issues quickly and with 1st call resolution
Qualifications:
• 1-2 years’ experience providing technical related support in a service-related organization
• Customer Service Focused
• Time Management Skills
• Strong Communications skill, both written and oral
• Flexible / Adaptable •
• Post-Secondary education in an IT related field would be considered an asset
Related Jobs (3)
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Career Level Others
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INDUSTRY Computer Software
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Qualification Diploma
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NOC Skill type Skill Level C
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Job Province Prince Edward Island
