Solution Architect

Job Description

Duties:

• Provide service to government clients and ensure processes and procedures are aligned to the government shared-services delivery model
• Provide operational support to ensure the health of the enterprise application environments
• Provide assistance with system setup, installation, configuration and maintenance of enterprise solutions
• Test and implement updates to applications
• Troubleshoot and resolve hardware, software, application and various IT problems potentially engaging internal or external resources for solving complex problems
• Monitor overall performance of the IT environment and make recommendations for improvement
• Respond to client requests including incidents, requests for service and support, and potentially coordinate resolutions with internal or external resources
• Act as a technical resource on various IT-related projects and initiatives
• Document and maintain current systems, processes, and procedures
• Ensure that ITIL methodologies including Change, Incident and Problem Management are an aspect of all desktop operating environment support

Qualifications:

• A university degree in Computer Science and a minimum of four (4) years of related experience. Enterprise productivity and security software – M365, MS Teams, Exchange, Active Directory

• Enterprise Device Management/Monitoring/Deployment tools – Powershell
• Active Directory, Group Policy administration, Exchange Administration
• Enterprise Patch Management strategies and tools
• Experience and understanding of software packaging tools and strategies
• Experience with Incident Management software and queue management – Remedy
• Liaising with multiple stakeholders to help facilitate standard operating procedures – Hardware, software

• Analytical Thinking/Judgment
• Client Service Orientation
• Effective Interactive Communication
• Teamwork and Cooperation

• Specialized Subject Matter Expertise and Knowledge
• Planning & Organizing Skills
• Consulting Skills