Job Description
Job Summary:
• Identifying and defining appropriate and dynamic communication strategies/Building Communication Strategies, Plans, and multimedia deliverables; partner with Marketing to brand customer deliverables.
• Writing/reviewing communication plans and collateral/Conducting/delegating Stakeholder Discovery Interviews and completing/delivering related reports of findings to Executives.
• Conducting training classes for a variety of audiences/Assist with End-User Competency Identification and Objectives Preparation, preparation for and hosting End User Training, train-the-trainer sessions, Webex, and in-person as needed.
• Coordinating E-learning initiatives included in projects.
• Participating in Internal sales initiatives/Prospect sales meetings/ Swarms as needed/appropriate.
• Working with other internal resources to ensure alignment with project goals and seamless execution.
• Providing coaching/mentor support to junior team members, delegating tasks when appropriate.
• Building long-term trusted relationships with our clients and colleagues/Gathering feedback from customers.
• Addressing any client issues, resolving conflicts, and exceeding client expectations for successful Change Management & Adoption.
• Managing Customer Engagement.
• Facilitates learning and delivers engagement sessions aligned with successful management and integration of change.
• Supports leaders and other stakeholders to ensure various change initiatives are coordinated and aligned to avoid change collision and saturation.
• Provides information, reports, plans, analyses, and recommendations to the project leadership, as required during the decision-making process.
• Supports the use of change mapping processes and tools to address organizational capacity, planning, and prioritization of change initiatives across the organization.
• Assisting/Leading Colleague engagement program; partner with project Climb; internal change management leadership.
Qualifications:
• Technical Instructional or Leadership Background/Degree Program preferred
• Able to demonstrate meeting and classroom facilitation Skills
• Possesses excellent oral and written communication skills
• Ability to work independently
• Able to discuss the benefits of a Software as a Service Model
• Basic Knowledge of implementation and configuration of enterprise systems such as CRM, SFA, and ERP
• Ability to learn quickly and think creatively
